Managed Service

Wouldn’t it be nice to have a turnkey contact center built and ready for your operation just like when you go to a car showroom to pick up your car and drive away? Of course, after settling the finance part.

Our managed service is a complete turn-key service to build your contact center from inception all the way to, and including, daily operation of the facilities. The system is kept up and running with high standards of operating procedures. Our complete facility management is led by well-trained and professional site managers and team members. Coverage starts at the entry point to the facility from access control, locker storage, surveillance, workspace, workstation equipment, communication system, networking, all the way to the backend of the IT data center of the contact center.

The standard operating procedure (SOP) conducts both daily routines of security monitoring and health checks of the system to ensure smooth disruption-free operations for your business. Preventive maintenance is also conducted regularly to keep the system in optimum working order. All activities employ key best-practices that enable us to succeed in providing our managed contact center service.